Better Music Builder VM-82U G3 Instruction Manual download pdf (Page 208)

Voice messaging systems

7-6 Issue 9 May 2003

Facility restriction levels

The switch treats all the PBX ports used by voice mail systems as stations.

Therefore, each voice mail port can be assigned a COR/COS with an FRL

associated with the COR/COS. FRLs provide eight different levels of restrictions

for AAR/ARS/WCR calls. They are used in combination with calling permissions

and routing patterns and/or preferences to determine where calls can be made.

FRLs range from 0 to 7, with each number representing a different level of

restriction (or no restrictions at all).

The FRL is used for the AAR/ARS/WCR feature to determine call access to an

outgoing trunk group. Outgoing call routing is determined by a comparison of the

FRLs in the AAR/ARS/WCR routing pattern to the FRL associated with the

COR/COS of the call originator.

The higher the FRL number, the greater the calling privileges. For example, if a

station is not permitted to make outside calls, assign it an FRL value of 0. Then

ensure that the FRLs on the trunk group preferences in the routing patterns are

1 or higher.

For example, when voice mail ports are assigned to a COR with an FRL of 0,

outside calls are disallowed. If this is too restrictive because the Outcalling feature

is being used, the voice mail ports can be assigned to a COR with an FRL that is

low enough to limit calls to the calling area needed.

NOTE:

Voice messaging ports that are outward restricted via COR cannot use

AAR/ARS/WCR trunks. Therefore, the FRL level doesn’t matter since FRLs

are not checked.

Station-to-trunk restrictions

Station-to-trunk restrictions can be assigned to disallow stations from dialing

specific outside trunks. By implementing these restrictions, callers cannot transfer

out of voice mail to an outside facility using trunk access codes.

For G2 and System 85, if TACs are necessary for certain users to allow direct dial

access to specific facilities, such as tie trunks, use the Miscellaneous Trunk

Restriction feature to deny access to others. For those stations and all

trunk-originated calls, always use ARS/AAR/WCR for outside calling.

NOTE:

Allowing TAC access to tie trunks on your switch may give the caller access

to the Trunk Verification feature on the next switch, or the outgoing trunks

through either ARS or TACs.

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Better Music Builder VM-82U G3 Instruction Manual Page 208