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MERLIN II Communications System
Issue 9 May 2003
17-27
MERLIN II Communications System
Also see the general security checklist on page 17-2, and the security checklist for
any attached voice mail systems or other adjuncts.
Customer: _________________________________________
Location: _________________________________________
PBX Type: _________________________________________
New Install: _________________________________________
System Upgrade: _________________________________________
Major Addition: _________________________________________
Table 17-9. MERLIN II Communications System security
checklist
Y/N
1
Note N/A
System Features
900, 976 calls blocked
Operator calls restricted
011/LD calls limited by FRLs
Remote Access (DISA)
Remote access (DISA) not
administered
Use of non-DID/DNIS remote
access number
Voice Mail
2
Ports used for voice mail are toll
restricted unless outcalling enabled
Continued on next page
- Handbook 1
- Contents 10
- About this document 25
- 1-2 Issue 9 May 2003 26
- Reason for reissue 27
- Intended audience 27
- How this guide is organized 28
- 1-6 Issue 9 May 2003 30
- Avaya/customer security 31
- 1-8 Issue 9 May 2003 32
- Related resources 33
- 1-10 Issue 9 May 2003 34
- Avaya security offerings 34
- Related documentation 35
- Trademarks 36
- Sending us comments 36
- Introduction 37
- Who is the enemy? 38
- What is in a loss? 39
- Known toll fraud activity 40
- Voice mail 41
- 2-6 Issue 9 May 2003 42
- — Call diverters 43
- — Beeper and/or pager scam 43
- 2-8 Issue 9 May 2003 44
- IP security 45
- Mission-critical assets 46
- Control networks 46
- Firewalls and routing 46
- Customer-managed applications 46
- Administration and management 47
- Software patches and upgrades 47
- Additional information 48
- Security risks 49
- Remote access 50
- Other port security risks 51
- 4-6 Issue 9 May 2003 54
- General security measures 56
- Security goals tables 58
- 4-12 Issue 9 May 2003 60
- 4-14 Issue 9 May 2003 62
- 4-16 Issue 9 May 2003 64
- 4-18 Issue 9 May 2003 66
- 4-20 Issue 9 May 2003 68
- 5-2 Issue 9 May 2003 70
- 5-4 Issue 9 May 2003 72
- Barrier codes 73
- 5-6 Issue 9 May 2003 74
- 5-8 Issue 9 May 2003 76
- Authorization codes 76
- Trunk administration 77
- 5-12 Issue 9 May 2003 80
- Command: status remote-access 80
- Logoff screen notification 80
- 5-14 Issue 9 May 2003 82
- 5-16 Issue 9 May 2003 84
- 5-18 Issue 9 May 2003 86
- Facility restriction level 87
- Toll analysis (G3 only) 87
- 5-20 Issue 9 May 2003 88
- Free call list 88
- AAR/ARS analysis 88
- ARS dial tone 88
- Station restrictions 88
- 5-22 Issue 9 May 2003 90
- Central office restrictions 90
- 5-24 Issue 9 May 2003 92
- Forced entry of account code 92
- DEFINITY G2.2 and G3) 92
- Digit conversion 93
- Station security codes 93
- Personal station access 93
- 5-26 Issue 9 May 2003 94
- 5-30 Issue 9 May 2003 98
- Fully restrict service 99
- 5-32 Issue 9 May 2003 100
- 5-34 Issue 9 May 2003 102
- Block international calling 102
- Limit international calling 103
- 5-36 Issue 9 May 2003 104
- 5-38 Issue 9 May 2003 106
- Disable facility test calls 108
- 5-40 Issue 9 May 2003 108
- CAUTION: 109
- 5-42 Issue 9 May 2003 110
- Limit access to tie trunks 113
- Require account codes 115
- 5-48 Issue 9 May 2003 116
- Remove data origination code 116
- Detecting toll fraud 118
- Administration security 119
- Logins for INADS port 119
- 5-52 Issue 9 May 2003 120
- 5-54 Issue 9 May 2003 122
- Monitor I 123
- 5-56 Issue 9 May 2003 124
- ARS measurement selection 124
- Automatic circuit assurance 124
- 5-58 Issue 9 May 2003 126
- DEFINITY G1 and G3) 126
- CMS measurements 126
- 5-60 Issue 9 May 2003 128
- 5-62 Issue 9 May 2003 130
- 5-64 Issue 9 May 2003 132
- 5-66 Issue 9 May 2003 134
- (DEFINITY G3V3 and Later) 135
- 5-68 Issue 9 May 2003 136
- ECS, and DEFINITY G1 and G3) 136
- Malicious call trace 136
- Service observing 137
- 5-70 Issue 9 May 2003 138
- Busy verification 138
- List call-forwarding command 138
- 6-2 Issue 9 May 2003 140
- 6-4 Issue 9 May 2003 142
- Security tips 143
- 6-6 Issue 9 May 2003 144
- MERLIN LEGEND Communications 145
- 6-8 Issue 9 May 2003 146
- Preventive measures 146
- Protection via star codes and 147
- 6-10 Issue 9 May 2003 148
- Default disallowed list 148
- Security defaults and tips 149
- 6-12 Issue 9 May 2003 150
- 6-14 Issue 9 May 2003 152
- Why toll fraud happens 153
- Tool fraud warning signs 153
- 6-16 Issue 9 May 2003 154
- Tips to prevent toll fraud 154
- Responsibility 155
- 6-18 Issue 9 May 2003 156
- Toll fraud prevention 157
- 6-20 Issue 9 May 2003 158
- ****SECURITY ALERT**** 159
- WARNING: 159
- 6-22 Issue 9 May 2003 160
- 6-24 Issue 9 May 2003 162
- Access feature 162
- Other security hints 162
- Educating users 163
- Educating operators 163
- 6-26 Issue 9 May 2003 164
- Establishing a policy 164
- Choosing passwords 165
- Physical security 165
- 6-34 Issue 9 May 2003 172
- **** SECURITY ALERT **** 173
- 6-40 Issue 9 May 2003 178
- Trunk-to-trunk transfer 178
- General information 178
- 6-42 Issue 9 May 2003 180
- Caribbean Islands 180
- Questions to ask the customer 180
- 4. Published 8/30/00 181
- 6-44 Issue 9 May 2003 182
- 5. Published 8/30/00 183
- 6. Published 8/30/00 183
- 6-46 Issue 9 May 2003 184
- 6-48 Issue 9 May 2003 186
- Issue 9 May 2003 189
- 6-52 Issue 9 May 2003 190
- 6-54 Issue 9 May 2003 192
- 6-56 Issue 9 May 2003 194
- Dear _____ 196
- MERLIN Plus Communications 197
- 6-60 Issue 9 May 2003 198
- PARTNER Plus Communications 199
- System 25 200
- 6-64 Issue 9 May 2003 202
- Voice messaging systems 203
- 7-2 Issue 9 May 2003 204
- Communication Manager 206
- MultiVantage Software 206
- DEFINITY ECS, DEFINITY 206
- System 75,and System 85 206
- 7-6 Issue 9 May 2003 208
- Facility restriction levels 208
- Station-to-trunk restrictions 208
- Class of restriction 209
- Class of service 209
- Toll analysis 209
- 7-8 Issue 9 May 2003 210
- Security measures in the PBX 210
- 7-10 Issue 9 May 2003 212
- 7-12 Issue 9 May 2003 214
- Detecting voice mail fraud 214
- 7-14 Issue 9 May 2003 216
- Call Traffic report 216
- Trunk Group report 216
- 7-16 Issue 9 May 2003 218
- Unauthorized system use 218
- Administration passwords 219
- 7-18 Issue 9 May 2003 220
- Trusted server security 220
- System only) 221
- 7-20 Issue 9 May 2003 222
- Value Outgoing Call Type 223
- 7-22 Issue 9 May 2003 224
- Protecting passwords 224
- Security features 225
- Basic call transfer 225
- 7-24 Issue 9 May 2003 226
- Enhanced call transfer 226
- Transfer out of the system 227
- Outcalling 227
- NTUITY System, use the 229
- NTUITY System, no 229
- 7-28 Issue 9 May 2003 230
- Limit outcalling 231
- Protect AMIS networking 231
- 7-30 Issue 9 May 2003 232
- Traffic reports 232
- 7-32 Issue 9 May 2003 234
- Security measures 234
- 7-34 Issue 9 May 2003 236
- 7-36 Issue 9 May 2003 238
- 7-42 Issue 9 May 2003 244
- Closely monitor all mailboxes 245
- 7-44 Issue 9 May 2003 246
- Restrict outcalling 246
- 7-46 Issue 9 May 2003 248
- 7-48 Issue 9 May 2003 250
- MERLIN LEGEND 251
- Messaging 2000 System 252
- Messages 253
- 7-52 Issue 9 May 2003 254
- 7-54 Issue 9 May 2003 256
- MAIL VS systems 257
- 7-56 Issue 9 May 2003 258
- 7-58 Issue 9 May 2003 260
- 7-62 Issue 9 May 2003 264
- Automated attendant 265
- 8-2 Issue 9 May 2003 266
- 8-4 Issue 9 May 2003 268
- 8-6 Issue 9 May 2003 270
- 8-8 Issue 9 May 2003 272
- 8-10 Issue 9 May 2003 274
- 8-12 Issue 9 May 2003 276
- Call detail recording 277
- 8-14 Issue 9 May 2003 278
- Voice session record 278
- ■ Failed login attempts 279
- ■ Calls to strange places 279
- Voice Power System 281
- MERLIN II Communications 283
- System R3 283
- PARTNER Attendant 285
- Other products and services 287
- 9-2 Issue 9 May 2003 288
- CMS helplines 288
- CallMaster PC 289
- Multipoint Conferencing Unit 290
- Control System (CRCS) 290
- PassageWay 291
- Telephony Services for 291
- NetWare and Windows NT 291
- 9-6 Issue 9 May 2003 292
- 9-8 Issue 9 May 2003 294
- 9-10 Issue 9 May 2003 296
- Call routing 297
- 10-2 Issue 9 May 2003 298
- Blocking calls 299
- 11-2 Issue 9 May 2003 300
- 11-4 Issue 9 May 2003 302
- 11-6 Issue 9 May 2003 304
- 11-8 Issue 9 May 2003 306
- 11-10 Issue 9 May 2003 308
- System 75 309
- 11-12 Issue 9 May 2003 310
- 11-14 Issue 9 May 2003 312
- 11-16 Issue 9 May 2003 314
- Blocking ARS calls on G3 315
- 11-18 Issue 9 May 2003 316
- 0 and the country code to 317
- 11-20 Issue 9 May 2003 318
- Remote access example 319
- (Communication Manager 319
- DEFINITY ECS, DEFINITY G1 319
- G3, and System 75) 319
- 12-2 Issue 9 May 2003 320
- 12-4 Issue 9 May 2003 322
- Administering features of the 323
- DEFINITY G3V3 and later 323
- Administering the SVN feature 324
- Enable/disable a login ID 325
- 13-4 Issue 9 May 2003 326
- List the status of a login ID 326
- ■ Login Threshold 327
- ■ Time Interval 327
- ■ Announcement Extension 327
- 13-6 Issue 9 May 2003 328
- N Attempts feature 328
- 13-8 Issue 9 May 2003 330
- 13-10 Issue 9 May 2003 332
- ■ Remote Access Extension 333
- ■ Barrier Code Length 333
- ■ Remote Access Dial Tone 333
- 13-12 Issue 9 May 2003 334
- 13-14 Issue 9 May 2003 336
- Changing a login’s attributes 337
- 13-16 Issue 9 May 2003 338
- Display a specified login 339
- List logins 339
- 13-18 Issue 9 May 2003 340
- Remove a login 340
- Changing your password 341
- AUDIX Voice Power System 342
- CONVERSANT Voice Information 342
- They don’t match; try again 343
- New password: 343
- Enter to continue 343
- DEFINITY AUDIX System 344
- ECS and DEFINITY G1 and G3 345
- DEFINITY G2 346
- Avaya INTUITY System 346
- MERLIN MAIL or MERLIN MAIL-ML 347
- Voice Messaging System 347
- MERLIN MAIL R3, MERLIN LEGEND 348
- Messaging System 348
- PARTNER MAIL System 349
- PARTNER MAIL VS System 349
- System 85 351
- 14-12 Issue 9 May 2003 352
- Toll fraud job aids 353
- 15-2 Issue 9 May 2003 354
- System security action plan 355
- 15-4 Issue 9 May 2003 356
- 15-6 Issue 9 May 2003 358
- Special security product and 359
- 16-2 Issue 9 May 2003 360
- Key and lock features 360
- Securing DEFINITY systems 362
- Security Gateway 362
- 16-6 Issue 9 May 2003 364
- (session establishment) 364
- 16-8 Issue 9 May 2003 366
- Loss of an ASG key 366
- Interactions of ASG 366
- ■ Security measurements 367
- 16-10 Issue 9 May 2003 368
- Logging in with ASG 368
- Maintaining login IDs 368
- Adding an ASG login 369
- 16-12 Issue 9 May 2003 370
- ASG login 370
- Disabling ASG authentication 371
- Setting notification limits 371
- 16-14 Issue 9 May 2003 372
- Avaya support 373
- HackerTracker 373
- Security Tune-Up Service 373
- Toll fraud contact list 374
- Product security checklists 375
- General security procedures 376
- Customer Education 377
- AUDIX, DEFINITY AUDIX and 378
- AUDIX voice messaging 378
- System Administration 379
- System Features 379
- Product Monitoring 381
- End-User Education 381
- BasicWorks 382
- Remote Access 383
- PBX Features 383
- Trunking 383
- 17-10 Issue 9 May 2003 384
- Host PBX 387
- G3, and System 75 388
- 17-16 Issue 9 May 2003 390
- COS Trunk-to-Trunk 391
- Restriction Override 391
- 17-18 Issue 9 May 2003 392
- Restrict call forwarding 393
- DEFINITY G2 and System 85 394
- 17-22 Issue 9 May 2003 396
- DIMENSION PBX System 398
- 17-26 Issue 9 May 2003 400
- Remote Access (DISA) 401
- Voice Mail 401
- 17-28 Issue 9 May 2003 402
- 17-30 Issue 9 May 2003 404
- MERLIN MAIL Voice Messaging 406
- Automated Attendant 407
- End User Education 407
- 17-34 Issue 9 May 2003 408
- 17-36 Issue 9 May 2003 410
- 17-38 Issue 9 May 2003 412
- 17-40 Issue 9 May 2003 414
- Enable Password Security 415
- Login Attempts 415
- Login Notification 415
- 17-42 Issue 9 May 2003 416
- 17-44 Issue 9 May 2003 418
- Multimedia Communications 419
- Exchange Server 419
- /Conference Reservation and 420
- Control System 420
- 17-48 Issue 9 May 2003 422
- ESM security checklist 422
- Host MSM 423
- 17-50 Issue 9 May 2003 424
- CRCS Security Checklist 424
- MSM security checklist 425
- 17-52 Issue 9 May 2003 426
- Networking Features 427
- 17-54 Issue 9 May 2003 428
- Miscellaneous 429
- PARTNER, PARTNER II, and 430
- PARTNER Plus 430
- PARTNER Advanced 430
- Communications System (ACS) 430
- 17-58 Issue 9 May 2003 432
- 17-60 Issue 9 May 2003 434
- PARTNER MAIL, PARTNER MAIL 435
- VS, and 435
- 17-62 Issue 9 May 2003 436
- 17-64 Issue 9 May 2003 438
- PassageWay Telephony Services 440
- Guidelines followed for 441
- (See PassageWay customer 441
- 17-68 Issue 9 May 2003 442
- Access Control 443
- For Windows NT only: 443
- 17-70 Issue 9 May 2003 444
- Large business communications 445
- 18-2 Issue 9 May 2003 446
- Issue 9 May 2003 18-3 447
- — Continued 447
- Continued on next page 447
- 18-4 Issue 9 May 2003 448
- Issue 9 May 2003 18-5 449
- 18-6 Issue 9 May 2003 450
- Issue 9 May 2003 18-7 451
- 18-8 Issue 9 May 2003 452
- Issue 9 May 2003 18-9 453
- 18-10 Issue 9 May 2003 454
- Non-supported products 455
- As of September 30, 2000 456
- As of December 31, 1999 456
- Links to additional security 457
- Web sites 458
- Glossary 459
- Issue 9 May 2003 (draft) 460
- Numerics 471
- IN-2 Issue 9 May 2003 (draft) 472
- IN-4 Issue 9 May 2003 (draft) 474
- IN-6 Issue 9 May 2003 (draft) 476
- IN-8 Issue 9 May 2003 (draft) 478
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